Outage in Freshdesk
Investigating delays in social channel messaging and ticket creation for some US customers
Resolved Minor
September 19, 2026 - Started 9 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
US-based Freshdesk customers experienced delays in receiving messages from social channels (WhatsApp, Facebook, and Instagram) for approximately 1.3 hours, which also caused delays in ticket creation through those channels. The issue was classified as minor and affected the Social component of the platform. The team investigated and worked to restore normal service.
We are currently investigating an issue affecting some customers in the US region. Customers may experience delays in receiving messages from social channels, including WhatsApp, Facebook, and Instagram. As a result, some customers may also experience delays in ticket creation through these channels.
Our team is actively working to identify the root cause and restore normal service as quickly as possible.
We will provide another update as soon as more information becomes available.
Components affected
Freshdesk SOCIALTrusted by 1,000+ teams
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