Outage in Freshdesk
Degraded Performance in Freshdesk
Resolved Minor
July 20, 2026 - Started about 14 hours ago
- Lasted 40 minutes
Incident Report
Summary AI Generated
Freshdesk experienced a 40-minute period of degraded performance affecting multiple components, including the Web App, Search, Reports, Marketplace, Fresh Caller, Fresh Bots, and Ticket/Service Request functionality. Users encountered unexpected behavior and delays across the platform during this time. The issue was investigated and resolved within the 40-minute window.
We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
Components affected
Freshdesk WEB APP Freshdesk SEARCH Freshdesk REPORTS Freshdesk MARKETPLACE Freshdesk FRESH CALLER Freshdesk FRESH BOTS Freshdesk Ticket - Service RequestTrusted by 1,000+ teams
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