Outage in Freshdesk
Degraded Performance in Freshdesk
Resolved Minor
June 17, 2026 - Started 5 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Freshdesk's Fresh Bots service experienced degraded performance for approximately 1.1 hours, during which conversations were incorrectly transferred to live agents due to bot timeout behavior. The engineering team identified the issue and worked toward a resolution.
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
Components affected
Freshdesk FRESH BOTSTrusted by 1,000+ teams
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