Outage in Freshdesk
Degraded Performance in Freshdesk
Resolved Minor
June 18, 2026 - Started 4 days ago
- Lasted 8 minutes
Incident Report
Summary AI Generated
Freshdesk experienced a minor incident lasting 8 minutes in which a bot timeout issue caused conversations to be incorrectly transferred to live agents instead of being handled by the bot. The engineering team identified the root cause and worked to resolve the impact. The incident was limited in scope, affecting the Fresh Bots component with no broader platform disruption reported.
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
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