Outage in Freshdesk
Issue with AI Agent due to third-party service provider
Resolved Minor
April 14, 2026 - Started about 24 hours ago
- Lasted about 17 hours
Incident Report
Summary AI Generated
Freshdesk's AI agent bot experienced failures due to a third-party service provider issue, causing bot malfunctions and conversations to be incorrectly assigned to human agents instead. The incident affected the FRESH BOTS component for 17.3 hours. The issue was resolved through collaboration with the third-party provider.
The AI agent bot is experiencing failures due to a third-party provider. This may result in bot failures,Knowledge source admin configurations causing conversations to be assigned to an agent. We are actively working with our third-party provider to resolve the issue as quickly as possible
Components affected
Freshdesk FRESH BOTSTrusted by 1,000+ teams
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