Outage in Freshsales
Incoming Email Delays for Custom Mailboxes
Resolved Minor
March 16, 2026 - Started 2 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Freshsales experienced a 3.3-hour service disruption caused by issues with the Microsoft Graph API that delayed incoming email processing. The incident specifically affected customers using Graph-based custom mailboxes, causing delays and disruptions to their email workflows. The service has been restored to normal operation.
We are currently experiencing an issue with the Microsoft Graph API, which is impacting the processing of incoming emails and may cause delays or disruptions. This issue specifically affects customers using Graph-based custom mailboxes.
Components affected
Freshsales Incoming Emails Freshsales Incoming Emails Freshsales Incoming Emails Freshsales Incoming EmailsNeed to monitor Freshsales outages?
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