Outage in Freshsales
Incoming Email Delays for Custom Mailboxes
Resolved Minor
March 16, 2026 - Started 28 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Freshsales experienced a 3.3-hour service disruption caused by issues with the Microsoft Graph API that delayed incoming email processing. The incident specifically affected customers using Graph-based custom mailboxes, causing delays and disruptions to their email workflows. The service has been restored to normal operation.
We are currently experiencing an issue with the Microsoft Graph API, which is impacting the processing of incoming emails and may cause delays or disruptions. This issue specifically affects customers using Graph-based custom mailboxes.
Components affected
Freshsales Incoming Emails Freshsales Incoming Emails Freshsales Incoming Emails Freshsales Incoming EmailsTrusted by 1000+ teams
Need to monitor Freshsales outages?
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.
Ready to take control?
Start Free Trial
No credit card required
Set up in 2 minutes
14-day free trial
Latest Freshsales outages
Perfomance Degradation in Freshsales - 19 days ago
Service Disruption in Middle East Region - about 1 month ago
Service Disruption: Connectivity Issues in Middle East Region - about 1 month ago
Issues with Custom mail servers using O365 - 3 months ago
Performance Degradation due to third party service - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
