Outage in Freshsales
Intermittent Connectivity Issues with Custom Mailboxes
Resolved Minor
April 20, 2026 - Started 21 days ago
- Lasted 15 days
Incident Report
Summary AI Generated
Freshsales experienced intermittent connectivity issues affecting customers using Microsoft custom mailboxes, disrupting incoming email functionality. The incident impacted email processing for affected users over a period of approximately 15 days. A temporary workaround was provided requiring users to reauthenticate their mailbox connections to restore access.
We are currently observing an issue affecting a subset of customers using Microsoft custom mailboxes, resulting in intermittent connectivity issues. As a workaround, reauthenticating the mailbox connection may help restore access. We are actively monitoring the situation and will share further updates as more information becomes available.
Components affected
Freshsales Incoming Emails Freshsales Incoming Emails Freshsales Incoming Emails Freshsales Incoming EmailsTrusted by 1,000+ teams
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