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Outage in Front

Mobile app: Google sign in flow broken

Resolved Major
September 19, 2025 - Started 4 months ago - Lasted 4 days
Official incident page

Incident Report

We've have received reports of the google sign in flow failing to redirect back to the mobile app successfully, and have been able to reproduce the issue We are currently investigating the problem
Components affected
Front App

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/23/2025 09:48AM

We have confirmed reports that the latest version of the iOS app (5.69.2) addresses the issue. If you run into login issues, ensure you've updated to the latest version, and reach out if the problem persists.

MONITORING 4 months ago - at 09/23/2025 06:11AM

We've implemented a fix - you can download the latest version from the app store (5.69.2) to test. Please let us know if you experience any issues on this version

IDENTIFIED 4 months ago - at 09/23/2025 02:13AM

We've released a new version of the app (5.69.1) that fixes the behavior in some cases, but does not fully address the issue. We are in progress on a full fix.

For clients still unable to login we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state

IDENTIFIED 4 months ago - at 09/19/2025 10:51PM

We've identified the issue, and are still working on a fix.

In the meantime we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state

INVESTIGATING 4 months ago - at 09/19/2025 08:08PM

We have isolated the issue to iOS devices, Android customers should be unaffected

Continuing to investigate

INVESTIGATING 4 months ago - at 09/19/2025 06:40PM

We've have received reports of the google sign in flow failing to redirect back to the mobile app successfully, and have been able to reproduce the issue

We are currently investigating the problem

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