Outage in Frontify

Partial outage due to AWS issue - SelfService

Resolved Major
October 20, 2025 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

Our SelfService application is still affected by the ongoing AWS issue in the US region, preventing us from launching new servers. This may cause slower processing or temporary outages, mainly in image processing and search. Newly uploaded assets may not appear. AWS is working to resolve the issue.
Components affected
Frontify SelfService Application - DataCenter US

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/20/2025 06:22PM

This incident has been resolved.

MONITORING 4 days ago - at 10/20/2025 06:08PM

The service is running and catching up with the queue. The search should start showing new content.

MONITORING 4 days ago - at 10/20/2025 02:18PM

Our SelfService application is still affected by the ongoing AWS issue in the US region, preventing us from launching new servers. This may cause slower processing or temporary outages, mainly in image processing and search.

Newly uploaded assets may not appear. AWS is working to resolve the issue.

Latest Frontify outages

Asset processing and delivery broken for some assets - 4 days ago
Newly uploaded assets aren't visible within the libraries. - almost 3 years ago
Short outage caused by unscheduled database maintenance - almost 3 years ago
Short outage in US DataCenter affecting non-Enterprise users - almost 4 years ago
Degraded performance due to issues on our hosting provider AWS - almost 4 years ago

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