Outage in Frontify

Short outage in US DataCenter affecting non-Enterprise users

Resolved Minor
December 22, 2021 - Started almost 4 years ago - Lasted 3 months
Official incident page

Incident Report

A short 24-minute outage for non-Enterprise users occurred today around 13:21 pm UTC resulting in a 504 timeout error page. This was caused by the failure of one of the servers due to power issues at our hosting provider AWS. The application is running again, but there might be several residual issues that affect some functionalities. We are monitoring them as we expect an update on the issue from AWS. A further statement will provide more details once the hosting provider issue is completely addressed on their end.

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Latest Updates ( sorted recent to last )
IDENTIFIED almost 4 years ago - at 12/22/2021 01:57PM

A short 24-minute outage for non-Enterprise users occurred today around 13:21 pm UTC resulting in a 504 timeout error page. This was caused by the failure of one of the servers due to power issues at our hosting provider AWS.

The application is running again, but there might be several residual issues that affect some functionalities. We are monitoring them as we expect an update on the issue from AWS.

A further statement will provide more details once the hosting provider issue is completely addressed on their end.

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