Unplanned Service Interruption - NBN POI 4SOP

Event Start Date/Time: 28/05/2025 00:24 AEST
Event End Date/Time: 28/05/2025 07:20 AEST
Problem Status: Resolved
Impacted POI(s): 4SOP

Dear Customer,

Connectivity to NBN POI 4SOP has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 28/05/2025 00:24 AEST
Event End Date/Time: 28/05/2025 07:20 AEST
Problem Status: Monitoring
Impacted POI(s): 4SOP

Dear Customer,

Connectivity to NBN POI 4SOP has been restored and traffic observed to be flowing as expected as at 07:20 AEST 28/05/2025. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 28/05/2025 00:24 AEST
Problem Status: Active
Impacted POI(s): 4SOP

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 4SOP, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com