Outage in FSG

Unplanned Service Interruption - NBN POI 2MYF

Resolved Major
May 21, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Event Start Date/Time: 22/5/2025 00:05 AEST Problem Status: Active Impacted POI(s): 2MYF Dear Customer, FSG have observed a backhaul outage affecting NBN POI 2MYF, we are currently investigating with the backhaul provider, no ETR is available at this stage. Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email. Kind Regards, FSG NOC E: support@fieldsolutions-group.com W: www.fieldsolutions-group.com
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/21/2025 06:21PM

This incident has been resolved.

MONITORING about 1 month ago - at 05/21/2025 03:49PM

Event Start Date/Time: 22/5/2025 00:05 AEST
Event End Date/Time: 22/5/2025 00:48 AEST
Problem Status: Monitoring
Impacted POI(s): 2MYF

Dear Customer,

Connectivity to NBN POI 2MYF has been restored and traffic observed to be flowing as expected as at 22/5/2025 00:48 AEST. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

INVESTIGATING about 1 month ago - at 05/21/2025 02:30PM

Event Start Date/Time: 22/5/2025 00:05 AEST
Problem Status: Active
Impacted POI(s): 2MYF

Dear Customer,

FSG have observed a backhaul outage affecting NBN POI 2MYF, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

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