Unplanned Service Interruption - NBN POI 2NWR, and 9QBN

Event Start Date/Time: 23/05/2025 05:30 AEST
Event End Date/Time: 23/05/2025 08:10 AEST
Problem Status: Resolved
Impacted POI(s): 2NWR and 9QBN

Dear Customer,

Connectivity to NBN POI 2NWR and 9QBN has been stable since it restore and we are now resolving this incident.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 23/05/2025 05:30 AEST
Event End Date/Time: 23/05/2025 08:10 AEST
Problem Status: Monitoring
Impacted POI(s): 2NWR, and 9QBN

Dear Customer,

Connectivity to NBN POIs 2NWR, and 9QBN has been restored and traffic observed to be flowing as expected as at 08:10 AEST 23/05/2025. We are awaiting confirmation from our backhaul provider that work on this fault has been completed.


Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com

Event Start Date/Time: 23/05/2025 05:30 AEST
Problem Status: Active
Impacted POI(s): 2NWR, and 9QBN

Dear Customer,

FSG have observed a backhaul outage affecting NBN POIs 2NWR, and 9QBN, we are currently investigating with the backhaul provider, no ETR is available at this stage.

Our NOC team will continue to monitor the situation closely and will send an additional advisory should the situation change. If you have any questions related to this issue, please don't hesitate to respond to this email.

Kind Regards,

FSG NOC
E: support@fieldsolutions-group.com
W: www.fieldsolutions-group.com