Outage in ftrack

Issue: Video Encoding & Uploading

Resolved Minor
September 29, 2025 - Started about 1 month ago - Lasted about 16 hours
Official incident page

Incident Report

We are currently investigating an issue affecting video encoding in ftrack. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available. Thank you for your patience.
Components affected
ftrack Media hosting & encoding

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/30/2025 06:52AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 09/29/2025 03:30PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/29/2025 03:29PM

We are currently investigating an issue affecting video encoding in ftrack. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available.

Thank you for your patience.

Latest ftrack outages

Video encoding issues - 12 days ago
[Monitoring] Potential Impact from Google Cloud Platform Incident - 5 months ago
Video encoding issues in EU cluster - 5 months ago
Connection to Workspaces - 5 months ago
Downgraded performance for some EU customers - 5 months ago

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