Outage in ftrack

Video encoding issues

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 16 hours
Official incident page

Incident Report

We are investigating an issue with our 3rd party provider for video transcoding in ftrack. Affected regions are EU, US, ASIA
Components affected
ftrack Media hosting & encoding

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/21/2025 05:53AM

Issues with video transcoding have been resolved. If you are still seeing any issues with transcoding and asset previews, please reach out to support.

MONITORING 11 days ago - at 10/20/2025 04:44PM

All workspaces have been updated with a fix that resolves transcoding issues for all newly submitted jobs. Jobs that are still stuck in "In progress" might still not be resolved.

MONITORING 11 days ago - at 10/20/2025 02:15PM

A fix to transcoding issue is being rolled out to all customers affected. This will impact all new transcoding jobs. Existing jobs that are stuck in "In progress" state are still affected by the issue. We will update on the status of these in the next hour.

IDENTIFIED 11 days ago - at 10/20/2025 01:45PM

The issue has been identified and a fix is on the way

INVESTIGATING 11 days ago - at 10/20/2025 01:38PM

We are investigating an issue with our 3rd party provider for video transcoding in ftrack. Affected regions are EU, US, ASIA

Latest ftrack outages

Issue: Video Encoding & Uploading - about 1 month ago
[Monitoring] Potential Impact from Google Cloud Platform Incident - 5 months ago
Video encoding issues in EU cluster - 5 months ago
Connection to Workspaces - 5 months ago
Downgraded performance for some EU customers - 5 months ago

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