Outage in ftrack

Issue with new signups

Resolved Minor
November 18, 2025 - Started 30 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating an issue with our signup page. At the moment, new workspace setup is stuck. We will update as soon as we have more information.
Components affected
ftrack Account page

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 11/18/2025 05:23PM

This incident has been resolved.

MONITORING 30 days ago - at 11/18/2025 01:01PM

A fix has been implemented so all new signups should be operational again. Please reach out to support if you have any issues.

INVESTIGATING 30 days ago - at 11/18/2025 12:31PM

We are investigating an issue with our signup page. At the moment, new workspace setup is stuck. We will update as soon as we have more information.

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