Email delivery disruption

We are still working with our email service provider to resolve the rate limiting issue.

We don't have an ETA to share yet, but we'll post an update the moment there is any progress.

We are still working with our email service provider to resolve the rate limiting issue. All emails queued during this period will be delivered once the issue is resolved.

We'll share another update within one hour.

We have identified the root cause of the email delivery disruption. The issue originates with our email service provider and is related to rate limits on their side.

We are working with our provider to resolve the issue and will post another update within one hour.

We have identified an issue affecting email delivery across our platform. No emails are currently being sent, including transactional emails to donors and account notifications to dashboard users. The donation process and all other platform functionality are operating normally — only email delivery is affected.

Our team is actively investigating the root cause. We will provide an update as soon as we have more information.