A network connectivity issue prevented recently received donations from displaying in the Fundraise Up Dashboard for approximately 27 minutes. The Checkout Modal and Campaign Pages remained fully operational throughout the incident. A fix was deployed and donation data returned to normal display, with monitoring confirmed to ensure stability.
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A fix has been deployed for the network connectivity issue that was preventing recently received donations from appearing in the Dashboard. Donation data is now displaying normally, and we are monitoring to confirm full stability.
Other platform functionality, including the Checkout Modal and Campaign Pages, remained fully operational throughout. We will provide another update once we've confirmed the Dashboard is stable.
We have identified the cause of the issue as a network-related disruption and are actively working on a fix. Recently received donations may still be delayed in appearing in the Dashboard. Other platform functionality, including the Checkout Modal and Campaign Pages, continues to operate normally.
We will provide another update within 1 hour.
We are currently investigating an issue that is preventing recently received donations from appearing in the Dashboard. Other platform functionality, including the Checkout Modal and Campaign Pages, is operating normally. We will provide an update within 1 hour.
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