Outage in Fundraise Up
Google Pay donations unavailable
Resolved Minor
May 13, 2026 - Started 5 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Fundraise Up experienced a 1.1-hour outage where Google Pay transactions failed for both one-time and recurring donations due to a recent change affecting Google Pay certificate handling. The engineering team identified the root cause and deployed a hotfix by rolling back the problematic change, while other payment methods remained fully operational throughout the incident. The service was restored and monitored for stability after the successful hotfix deployment.
We are currently experiencing an issue causing Google Pay transactions to fail. Donors attempting to complete one-time donations using Google Pay may be unable to do so, and recurring Google Pay charges are also impacted. Other payment methods remain fully operational.
The root cause has been identified and traced to a recent change affecting Google Pay certificate handling. Our engineering team is actively rolling back the change as part of a hotfix deployment.
We will provide another update once the rollback has been completed and Google Pay transaction processing has been fully restored.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 05/13/2026 10:11AM
The hotfix has been successfully deployed, and our engineering team is actively monitoring Google Pay transaction processing to verify stability. At this time, we are continuing to observe system behavior before confirming full resolution. Other payment methods remain unaffected.
We will provide another update as more information becomes available.
IDENTIFIED
5 days ago - at 05/13/2026 09:27AM
We are currently experiencing an issue causing Google Pay transactions to fail. Donors attempting to complete one-time donations using Google Pay may be unable to do so, and recurring Google Pay charges are also impacted. Other payment methods remain fully operational.
The root cause has been identified and traced to a recent change affecting Google Pay certificate handling. Our engineering team is actively rolling back the change as part of a hotfix deployment.
We will provide another update once the rollback has been completed and Google Pay transaction processing has been fully restored.
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Database performance degradation - 3 months ago
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