AWS Outage Impacting Funnel Availability

This incident has been resolved.

After resolving the Data Sources page issues, we have not received any further reports of issues and are therefore considering this incident closed.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the process.

The issues affecting the Data Sources page have now been resolved.

We are continuing to monitor all systems closely to ensure that all functionality is fully back to normal.

Most Funnel services have now returned to normal. The Data Sources page is the main area still affected.

Right now, you may see an outdated view of your Data Sources. You can still add, remove, and edit sources, and these actions work as expected. However, changes will not immediately appear on the Data Sources page. Newly added sources will show in Data Explorer and Exports, while removed sources will not.

We are working to restore the page to normal operation and will provide an update once it is fully resolved.

AWS has resolved the underlying issue in the us-east-1 region and systems have been stable for several hours. Funnel is operational again, though some background processing (such as data syncing and exports) may still be slower than normal.
We will continue to monitor performance closely and post another update if there are any further impacts.

We’re continuing to monitor the ongoing AWS incident. While we’re seeing gradual recovery, Funnel services are not yet performing as expected.

Downloads and exports have started to recover, but some users may still experience delays or errors in the app.

Our team is closely tracking the situation and working to restore full functionality as soon as possible.

AWS is reporting continued signs of recovery:

“We continue to observe recovery across most of the affected AWS services. Global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share.”

As systems stabilize, some Funnel processes may still experience degraded performance, including:

- Access to the Funnel app
- Scheduled exports
- Retrieval of new data

Our team is actively working to restore full performance as quickly as possible. We appreciate your patience as services return to normal.

Earlier today, Funnel experienced a period of complete downtime due to a widespread AWS service disruption in the US-EAST-1 region, which impacted multiple AWS services including DynamoDB: https://health.aws.amazon.com/health/status

As a result, the Funnel app was unavailable for approximately two hours.

AWS has since implemented mitigations and reports that most services are recovering. Funnel is now operational again, but you may continue to experience some delays in data source updates and data exports as systems work through remaining backlogs.

We are closely monitoring the situation and continuing to do everything we can to bring Funnel back to its normal performance. We’ll post further updates here as recovery progresses.

We sincerely apologize for the inconvenience and appreciate your patience while we ensure everything is fully restored. (edited)
No components were marked as affected by this incident.