Outage in Funnel

Snapchat – Delayed imports

Minor
January 14, 2026 - Started about 5 hours ago
Official incident page

Incident Report

We have observed that many Snapchat data sources are currently experiencing issues with importing new data. This appears to relate to a particular metric, conversion_subscribe (or "Subscriptions"), that the Snapchat API has suddenly started treating as incompatible when included in our requests. We have reached out to Snapchat's developer support to get insights on what the problem is. Should the issue continue to persist, we will consider temporarily removing the metric in question in order to get affected data sources up and running again.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 5 hours ago - at 01/14/2026 09:52AM

We have observed that many Snapchat data sources are currently experiencing issues with importing new data. This appears to relate to a particular metric, conversion_subscribe (or "Subscriptions"), that the Snapchat API has suddenly started treating as incompatible when included in our requests.

We have reached out to Snapchat's developer support to get insights on what the problem is. Should the issue continue to persist, we will consider temporarily removing the metric in question in order to get affected data sources up and running again.

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