Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Funnel

Facebook Ads – Import delays

Resolved Minor
February 09, 2026 - Started 3 months ago - Lasted 2 months
Official incident page

Incident Report

Summary AI Generated

Facebook Ads data sources experienced significant import delays due to "Internal Server Error" responses from Meta's API, affecting data downloading across multiple sources. A temporary fix was deployed that restored most data downloading functionality, though a small subset of ads temporarily omitted the bid_amount field. The issue was resolved with a correction implemented on March 6th, with remaining complex cases handled through individual support tickets.

We are currently investigating an issue causing data delays across several Facebook Ads data sources. Our requests are receiving "Internal Server Error" responses from the Meta API. This has been escalated to Meta for investigation. As this is an upstream issue on their end, we are awaiting their feedback and will provide updates as they become available.

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/16/2026 02:13PM

Closing issue since the correction made 6th of March.
We still see a handful of sources not working with the correction due to the complexity. But this is handled as support issues

INVESTIGATING 2 months ago - at 03/06/2026 02:11PM

While the temporary fix is still in place and is allowing data sources to resume downloading data, we are also in the process of providing info to Meta. We are awaiting for Meta's technical feedback on the matter.

INVESTIGATING 3 months ago - at 02/13/2026 02:30PM

We are continuing to investigate the root cause of the recent data delays and are currently awaiting further technical feedback from Meta. To restore service in the meantime, we have deployed a temporary fix. While this allows data sources to resume downloading successfully, please note that a very small subset of ads will temporarily omit the bid_amount field. Most reporting delays have now been resolved and we will update when we have more information.

INVESTIGATING 3 months ago - at 02/09/2026 03:56PM

We are currently investigating an issue causing data delays across several Facebook Ads data sources. Our requests are receiving "Internal Server Error" responses from the Meta API.

This has been escalated to Meta for investigation. As this is an upstream issue on their end, we are awaiting their feedback and will provide updates as they become available.

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook