Outage in Funnel
TikTok - Delayed Downloads
Resolved MinorIncident Report
Summary AI Generated
Funnel's TikTok data downloads were interrupted for 68.1 hours due to a system change that caused excessive API requests, triggering quota limitations with TikTok's API. The team deployed a fix over the weekend that optimized the retrieval process to reduce request volume. Downloads returned to normal operation as of March 8th.
We are currently experiencing an interruption in TikTok data downloads. A recent change to our systems caused a higher volume of requests to the TikTok API which has caused us to temporarily exceed our API quota.
Background:
On March 3, we started seeing an increase in errors for TikTok downloads. We deployed a fix to accommodate this change; however, the resulting increase in request volume has triggered a secondary quota limitation.
Next Steps:
We are optimizing our retrieval process to lower the request count. We will provide an update as soon as downloads resume.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 03/09/2026 10:08AM
We deployed a fix over the weekend which allowed us to resume downloads again. As of March 8th, downloads are back to normal.
IDENTIFIED
26 days ago - at 03/06/2026 02:01PM
We are currently experiencing an interruption in TikTok data downloads. A recent change to our systems caused a higher volume of requests to the TikTok API which has caused us to temporarily exceed our API quota.
Background:
On March 3, we started seeing an increase in errors for TikTok downloads. We deployed a fix to accommodate this change; however, the resulting increase in request volume has triggered a secondary quota limitation.
Next Steps:
We are optimizing our retrieval process to lower the request count. We will provide an update as soon as downloads resume.
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