Fuze Incident - Issue with Polycom Device Claim / ZTP (Zero Touch Provisioning)

We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5336.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

We have identified the cause of the issue and are actively working with the manufacturer to resolve it as quickly as possible.

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.

We are currently experiencing an outage on our DPS platform due to a manufacturer updating their ZTP solution.

This will impact end-user services. Expected symptoms will include being unable to use Device Claim in the Hub for Polycom devices. Device Claim for Yealink devices is not impacted at this time.

We are working diligently with the manufacturer on this issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.