Fuze Incident - Issue with Legacy Fuze Contact Center

We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5338.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

We have identified the cause of the issue and are actively working to resolve it as quickly as possible.

In the interim, we have identified a temporary workaround. If you are currently facing this issue please reach out to our Support team and reference Incident 5338 so that an engineer can provide you with the necessary steps in a PDF.

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.

We are currently investigating reports that a subset of users are experiencing connection problems on our Legacy Fuze Contact Center (FCC) platform.

This may impact end-user services. Expected symptoms will include receiving an error message when launching Legacy Fuze Contact Center regarding an expired certificate. At this time, Fuze CC (based out of Fuze Desktop/Web) is not experiencing this issue and will continue to work as expected.

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.