Fuze Incident - Continued Issue with Legacy Fuze Contact Center

We have implemented a fix for the issue, and expect that all services are functioning as expected.

In order for the fix to be applied, please re-download Legacy Fuze Contact Center (FCC) from the Fuze Portal (Support - FCC Support) and click on the JNLP file link. Once the application is reinstalled, you will be able to access the system without any further issues.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5338.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

We are currently investigating reports that a subset of users are continuing to experience connection problems on our Legacy Fuze Contact Center (FCC) platform.

This may impact end-user services. Expected symptoms will include receiving an error message when launching Legacy Fuze Contact Center regarding an expired certificate. At this time, Fuze CC (based out of Fuze Desktop/Web) is not experiencing this issue and will continue to work as expected.

In the interim, we have identified a temporary workaround that several customers have had success with. If you are currently facing this issue please reach out to our Support team and reference Incident 5338 so that an engineer can provide you with the necessary steps in a PDF.

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.