Fuze Incident - Issue with sound files

We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

We are detecting some degraded performance on our Portal and Hub platforms.

Expected symptoms are sound files cannot be played or uploaded to the portal and Hub.

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.