Outage in G-Core Labs

API incident degraded

Resolved Minor
January 29, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/29/2024 05:48PM

We are happy to inform you that the incident has been resolved. The incident's root cause is related to the route leakage of certain prefixes that were known via AS58807 (China Mobile) to AS15412(Flagtel) which announced it to their upstream providers.

We'll share the Root Cause Analysis (RCA) later. Thanks for your patience and staying subscribed!

MONITORING over 1 year ago - at 01/29/2024 04:14PM

We are pleased to inform you that our Engineering team has implemented a fix to resolve the issue. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

IDENTIFIED over 1 year ago - at 01/29/2024 03:51PM

We've identified the issue and working on mitigation.

INVESTIGATING over 1 year ago - at 01/29/2024 03:39PM

We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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