LIVE and VOD Streaming incident details

We are happy to inform you that receiving the streaming configuration in LIVE streaming has been resolved.

The problem was in obtaining the configuration of how video after transcoding must be delivered over CDN.

The analysis showed that:
– LIVE delivery were affected in some regions only.
– VOD delivery was stable.

Full RCA will be provided later.

However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

We are pleased to inform you that our engineering team has implemented a fix to resolve video processing in LIVE and VOD delivery. However, we are still closely monitoring the situation to ensure stable performance. 

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

We are currently experiencing a degradation in performance, which may result in service unavailability. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

Live and on-demand delivery are not available.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.