Outage in Gainsight PX
Data freshness and Knowledge Center (KC) Bots issue
Resolved MinorIncident Report
We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 08/27/2025 04:38PM
This incident has been resolved.
MONITORING
6 months ago - at 08/27/2025 04:34PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 months ago - at 08/27/2025 04:20PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 months ago - at 08/27/2025 03:42PM
We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.
Latest Gainsight PX outages
PX US1 : Data freshness issue due to processing lag - 7 days ago
Data freshness and Knowledge Center (KC) Bots issue - 6 months ago
PX Engagements and Knowledge Center (KC) Bots - 7 months ago
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