Outage in Gainsight PX
Data freshness and Knowledge Center (KC) Bots issue
Resolved MinorIncident Report
We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/26/2025 10:01PM
This incident has been resolved.
MONITORING
8 months ago - at 08/26/2025 08:06PM
We are currently rolling out a fix and will be closely monitoring the results.
IDENTIFIED
8 months ago - at 08/26/2025 06:00PM
We have applied a fix for the ongoing issue. While it has resolved the problem for most customers, we've identified that approximately 10% of our customers are still affected.
Our engineering team is actively working on a solution to fully resolve the issue.
IDENTIFIED
8 months ago - at 08/26/2025 04:26PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 months ago - at 08/26/2025 03:42PM
We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.
Latest Gainsight PX outages
Elevated Errors in Gainsight PX - about 1 month ago
PX US1 : Data freshness issue due to processing lag - 3 months ago
Data freshness and Knowledge Center (KC) Bots issue - 8 months ago
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