Outage in Gainsight PX

Data freshness and Knowledge Center (KC) Bots issue

Resolved Minor

August 26, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/26/2025 10:01PM

This incident has been resolved.

MONITORING 6 months ago - at 08/26/2025 08:06PM

We are currently rolling out a fix and will be closely monitoring the results.

IDENTIFIED 6 months ago - at 08/26/2025 06:00PM

We have applied a fix for the ongoing issue. While it has resolved the problem for most customers, we've identified that approximately 10% of our customers are still affected.

Our engineering team is actively working on a solution to fully resolve the issue.

IDENTIFIED 6 months ago - at 08/26/2025 04:26PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 08/26/2025 03:42PM

We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.

Latest Gainsight PX outages

PX US1 : Data freshness issue due to processing lag - 7 days ago

Temporary Disconnection of Gainsight PX Salesforce Connection - 3 months ago

Data freshness and Knowledge Center (KC) Bots issue - 6 months ago

PX Engagements and Knowledge Center (KC) Bots - 7 months ago

Gainsight PX(US1): Data freshness and Analytics processing lag - 8 months ago

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