Outage in Gainsight PX

Temporary Disconnection of Gainsight PX Salesforce Connection

Minor

November 26, 2025 - Started 3 months ago
Official incident page

Incident Report

The Gainsight PX Salesforce connection has been temporarily disconnected as a precautionary measure. We are actively working to reinstate this connection as soon as possible. Please be assured that no data should be lost, and events can be replayed on our end to fill in any gaps once the authentication credentials are restored. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com

Components affected

Gainsight PX Connectors

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Latest Updates ( sorted recent to last )

MONITORING about 2 months ago - at 12/27/2025 01:39AM

Salesforce has approved the managed package for Gainsight PX. Customers can now begin reconnecting to Salesforce. Additional guidance will be shared as needed.

INVESTIGATING 2 months ago - at 12/12/2025 04:35AM

We continue to work closely with Salesforce to restore the PX-Salesforce integration. Currently, the application remains offline, and we do not recommend attempting to reconnect the integration at this time.

INVESTIGATING 2 months ago - at 12/02/2025 05:43PM

The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible.
In the meantime, we are preparing a workaround and steps to re-enable services.

For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

INVESTIGATING 3 months ago - at 11/26/2025 06:12PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 11/26/2025 02:42PM

The Gainsight PX Salesforce connection has been temporarily disconnected as a precautionary measure. We are actively working to reinstate this connection as soon as possible. Please be assured that no data should be lost, and events can be replayed on our end to fill in any gaps once the authentication credentials are restored.

Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible.
For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com

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