Outage in Gainsight

Gainsight CS - US1 - Latency

Resolved Minor
August 26, 2024 - Started about 1 year ago - Lasted about 21 hours
Official incident page

Incident Report

We are investigating reports of latency with loading pages in CS-US1. We will post further updates as we have more details.
Components affected
Gainsight Application

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/27/2024 01:31PM

The issue is resolved. Systems are back to their normal performance level.
We will share the RCA as soon as it is available.

MONITORING about 1 year ago - at 08/27/2024 04:36AM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 08/26/2024 07:33PM

We are keeping the incident open at this time to monitor for further issues.

MONITORING about 1 year ago - at 08/26/2024 06:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 08/26/2024 05:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 08/26/2024 05:06PM

We are investigating reports of latency with loading pages in CS-US1. We will post further updates as we have more details.

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