Outage in Gainsight

Insight Agent - Powered by Staircase AI - Availability issues

Resolved Minor
November 18, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Insight Agent - Powered by Staircase AI is experiencing availability issue due to service degradation at CloudFlare We are investigating further and will provide updates as available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 03:53PM

This incident is resolved.

MONITORING about 2 months ago - at 11/18/2025 02:46PM

A fix has been implemented by Cloudflare and services are back to normal. We will continue to monitor.

INVESTIGATING about 2 months ago - at 11/18/2025 02:13PM

Insight Agent - Powered by Staircase AI is experiencing availability issue due to service degradation at CloudFlare
We are investigating further and will provide updates as available.

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