Outage in Gainsight
Gainsight CS - US1 and US2 - Home Page not Loading
Resolved MinorIncident Report
Summary AI Generated
Gainsight CS experienced a 30-minute incident on June 26, 2026, where users on US1 and US2 were unable to load the Home Page or log in to the NXT application due to an authentication failure caused by an upstream service provider. Users already logged in were unaffected. The issue was identified and resolved, with all systems returning to normal within the same timeframe.
We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading.
We will update here as soon as we have more information.
Components affected
Gainsight ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/26/2026 07:38AM
Issue is resolved. All systems are back to normal.
MONITORING
about 1 month ago - at 06/26/2026 07:26AM
All users are now able to log in. We will continue to monitor with the service provider.
IDENTIFIED
about 1 month ago - at 06/26/2026 07:17AM
We have identified an issue with our Upstream Service provider causing Authentication errors while logging into the Gainsight NXT application.
Users who are already logged in into NXT version are not affected.
We are closely monitoring and will post updates as soon as they are available.
INVESTIGATING
about 1 month ago - at 06/26/2026 07:09AM
We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading.
We will update here as soon as we have more information.
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