Outage in Gainsight
Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers
Resolved MinorIncident Report
Summary AI Generated
Gainsight CS US1 customers experienced delays in the Rules Engine Queue and intermittent report rendering issues due to an AWS us-east-1 availability zone infrastructure problem. The incident affected the Gainsight Application and Rules Engine Queue for 16.5 hours, while US2 and EU customers remained unaffected. The service was restored after AWS resolved the infrastructure issue and Gainsight's recovery actions brought queue levels back to normal.
We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ)
Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone.
US2 and EU are not affected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/08/2026 11:03PM
Rules queues are back to their normal levels.
MONITORING
about 1 month ago - at 05/08/2026 05:20PM
While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to the ongoing infrastructure issue.
MONITORING
about 1 month ago - at 05/08/2026 02:50PM
We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected.
MONITORING
about 1 month ago - at 05/08/2026 06:39AM
We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ)
Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone.
US2 and EU are not affected.
Latest Gainsight outages
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CS - US2 - Delays in Rules and Data Designer - 2 months ago
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CS - US1: Investigating Elevated Error Rates - 4 months ago
SSO Login failures - 7 months ago
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