Outage in Gainsight
Rules Engine Failure for few Customers
Resolved MinorIncident Report
Summary AI Generated
Gainsight's Rules Engine experienced failures in the US2 and EU regions between 19:00–20:30 UTC on September 13, 2026, affecting a subset of customers. A fix was implemented within approximately 90 minutes of the issue being identified, with monitoring continuing until the incident was fully resolved roughly 7.8 hours later. Replays were triggered for affected rules, and customers were also given the option to manually rerun any failed rules and workflows directly from their org.
We have received reports of "Rules" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 09/14/2026 03:20AM
This incident has been resolved. Rules processing in our US2 and EU regions experienced failures between 19:00 UTC and 20:30 UTC. Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to support@gainsight.com if you have questions or need assistance.
MONITORING
about 7 hours ago - at 09/14/2026 12:34AM
Thank you for your patience as we track the progress of Rules Queues and monitor for any further issues.
MONITORING
about 11 hours ago - at 09/13/2026 08:39PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 12 hours ago - at 09/13/2026 07:32PM
We have received reports of "Rules" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.
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