Outage in Gainsight
Gainsight CS - US1 - Product filtering incident
Resolved MinorIncident Report
Summary AI Generated
Gainsight CS experienced a filtering incident that prevented users from accessing dashboard filters, home page filters, report filters, and task filters through the application UI, with users encountering error messages when navigating to these pages. The issue lasted 12.9 hours and only affected the user interface, while backend scheduled processes continued to function normally with existing filter configurations. The incident was resolved after a fix was applied to restore full filtering functionality.
We have identified an issue impacting the below areas. You may see an error message when interacting or navigating to these pages.
- Dashboard filters
- Home Page filters
- Report Filters
- Rules/Data Designer Task filters
- JO Query builder Tasks filter
Note: The impact is limited to users attempting to access the aforementioned assets via the UI (from application). The backend schedules of these assets are intact with the filter configuration they are already saved with, and continue to work without issues.
Our team is actively working on restoration efforts and we will keep you updated with any changes. There is no workaround at the moment. Thank you for the patience as we address this!
Components affected
Gainsight ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 05/13/2026 06:32AM
A fix has been applied and the is issue is now resolved
INVESTIGATING
17 days ago - at 05/12/2026 05:43PM
We have identified an issue impacting the below areas. You may see an error message when interacting or navigating to these pages.
- Dashboard filters
- Home Page filters
- Report Filters
- Rules/Data Designer Task filters
- JO Query builder Tasks filter
Note: The impact is limited to users attempting to access the aforementioned assets via the UI (from application). The backend schedules of these assets are intact with the filter configuration they are already saved with, and continue to work without issues.
Our team is actively working on restoration efforts and we will keep you updated with any changes. There is no workaround at the moment. Thank you for the patience as we address this!
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