Amsterdam Data Centre Outage

Further to our previous update, Cisco engineering teams have restored the call recording service over the weekend, and we can confirm this is now operating as expected. We can also confirm that there has been no loss of call recordings. The issue was limited to the ability to access the recordings in Control Hub, which was due to the Amsterdam data centre being taken offline as a precaution due to a fire in a neighbouring building. If you do encounter any further issues, please raise this with the relevant support teams. This notice will close at 12:00
Issued 08/05/2026  19:36
*Latest update regarding WxCCE*
All Webex CCE services remain fully operational on redundant infrastructure in London with no customer impact. We have received an update from our data center provider regarding the fire at the Almere facility.
*Data Center Recovery Update*
Based on the initial technical investigation, the data center provider has provided the following:
    •     *Estimated time to restore power and cooling: Up to 72 hours (Monday)*
    •    Data center teams are working around the clock to complete repairs as quickly as possible
*Cisco Recovery Plan*
Once power is restored to the facility, Cisco will execute a controlled power-up sequence to bring infrastructure back online safely and avoid any service impact. We will coordinate this carefully and provide advance notice before any systems are restored.
The next update will be provided on Monday morning (11th May).
 
Issued 08/05/2026 15:02
Webex Contact Center Engineering has identified a critical infrastructure service disruption affecting DC Power in Almere data center. All Webex CCE services successfully failed over to redundant infrastructure in London and remain fully operational with no customer impact.
Current Situation
* The fire has been downgraded and is now under control
* Data center personnel will be entering the facility this evening to conduct an initial inspection
* The inspection will assess damage and determine what is needed to restore power and connectivity
* We are awaiting further updates from the data center provider on impact assessment and expected recovery timeline
Proactive Measures in Effect
* Hourly health checks on London infrastructure to ensure continued stability
* All planned changes for the affected region are suspended
* Engineering teams actively monitoring capacity and performance
Recovery & Next Steps: We anticipate the restoration of the affected infrastructure will require extended assessment and planning. We will continue to evaluate all options to restore full redundancy as quickly and safely as possible. We will provide updates as our recovery path becomes clearer.
We appreciate your patience during this time. The next update will be provided within four hours.
Issued 08/05/2026  11:52
Recovery & Next Steps: We anticipate the restoration of the affected infrastructure will require extended assessment and planning. We will continue to evaluate all options to restore full redundancy as quickly and safely as possible. We will provide updates as our recovery path becomes clearer. The next update will be provided within four hours.
 
Issued 08/05/2026  08:28
Webex Contact Center Engineering has identified a critical infrastructure service disruption affecting DC Power in Almere data center.
An environmental event occurred resulting in automatic system failover. At this time, no end user impact has been detected. All services failed over successfully and remain operational.
System Event: DC Power failure
User Services: No interruption detected
Current Status: All services operational on redundant infrastructure
Recovery & Next Steps: We anticipate the restoration of the affected infrastructure will require extended assessment and planning. We will continue to evaluate all options to restore full redundancy as quickly and safely as possible. We will provide updates as our recovery path becomes clearer. We appreciate your patience during this time. The next update will be provided within four hours.
 
Issued 07/05/2026  21:50
There has been no change in status since our last comms. We appreciate your patience during this time. The next update will be provided by 9am on Friday 8th May.
 
Issued 07/05/2026  20:48
Webex Contact Center Engineering has identified a critical infrastructure service disruption affecting DC Power in Almere data center.
An environmental event occurred resulting in automatic system failover. At this time, no end user impact has been detected. All services failed over successfully and remain operational.
System Event: DC Power failure
User Services: No interruption detected
Current Status: All services operational on redundant infrastructure
Our engineering teams are still corresponding with the affected vendor and actively engaged in restoring the affected infrastructure to full redundancy. There has been no change in status since our last comms. We appreciate your patience during this time. The next update will be provided within sixty minutes.
 
Issued 07/05/2026  19:40
Webex Contact Center Engineering has identified a critical infrastructure service disruption affecting DC Power in Almere data center.
An environmental event occurred resulting in automatic system failover. At this time, no end user impact has been detected. All services failed over successfully and remain operational.
System Event: DC Power failure
User Services: No interruption detected
Current Status: All services operational on redundant infrastructure
Our engineering teams are still corresponding with the affected vendor and actively engaged in restoring the affected infrastructure to full redundancy. There has been no change in status since our last comms. We appreciate your patience during this time. The next update will be provided within sixty minutes.

 
Issued 07/05/2026  17:57
Webex Contact Center Engineering has identified a critical infrastructure service disruption affecting DC Power in Almere data center.
An environmental event occurred resulting in automatic system failover. At this time, no end user impact has been detected. All services failed over successfully and remain operational.
Our engineering teams are actively engaged in restoring the affected infrastructure to full redundancy. We appreciate your patience during this time. The next update will be provided within sixty minutes.
 
Issued 07/05/2026  11:47
We are currently investigating an issue affecting Cisco Control Hub, Cisco hosted Contact Centre services, and Call Recordings. Since approximately 09:00 AM, users may have experienced delays or an inability to access call recordings within the Control Hub. Cisco have confirmed an ongoing incident at their Amsterdam data centre that is specifically impacting recording visibility. Please note that live calling and all other features remain fully operational. Our teams are working closely with Cisco, and we will provide our next update by 14:00 or as soon as new information becomes available.Issued 08/05/2026  19:36