Garmin inReach Outage History

Garmin inReach customers experienced degraded syncing performance across multiple applications including Explore, Messenger, Earthmate, Alpha, and Tread for 1.6 hours. The incident affected the Garmin Explore website, MapShare, and mobile apps for Explore and Earthmate. The issue was resolved after investigation and monitoring.

Garmin inReach experienced messaging delays affecting some customers' SMS/text communication capabilities for approximately 1.8 hours. The incident was classified as minor and has been resolved. The service disruption impacted the device's core messaging functionality during the outage period.

Some Garmin inReach customers experienced delays with SMS/text messaging functionality. The issue affected the SMS/Text Communication component and lasted for 49 minutes before being resolved.

Garmin inReach experienced a service disruption where customers were unable to send messages to SMS and email destinations for 12 minutes. The issue was quickly identified and a fix was implemented to restore SMS/text communication functionality.

Garmin inReach mobile applications (Messenger, Earthmate, and Explore) experienced data syncing issues for customers in Europe, the Middle East, and Africa regions. The incident affected the ability to synchronize data across these mobile apps for users in the specified geographic areas. The issue was resolved after 52 minutes, with improved performance observed around 11:00 EST before full resolution.

Garmin inReach experienced a minor incident affecting subscription plan management, causing delays for users trying to modify their service plans. The issue impacted both LTE and Iridium activation and subscription billing components. The problem was identified and resolved within 34 minutes.

Garmin inReach experienced reduced performance in the Europe region for 33 minutes starting at 7:00 AM Eastern, causing some customers to encounter timeouts when syncing and performing other actions across multiple applications including Explore, Messenger, Earthmate, Alpha, and Tread. The incident affected the Garmin Explore Website, MapShare, Garmin Explore Mobile App, and Garmin Earthmate Mobile App before being resolved.

Garmin inReach experienced delayed activations for some customers, affecting both Iridium and LTE activation and subscription billing systems. The issue was investigated and resolved within 26 minutes.

New and factory-reset Garmin inReach devices experienced activation failures, hanging on the "Activating" status for 18 minutes. The issue affected the Iridium Activation and Subscription Billing components, while existing active devices continued to function normally. The activation problem was resolved without impacting current users.

Garmin inReach subscription services experienced a 2-hour outage affecting subscription management features including activations, plan changes, and cancellations. Both LTE and Iridium activation and billing systems were impacted during the incident. The service was fully restored after 2 hours of disruption.