Outage in Gather

Audio and Video is Dropping for Some Users

Resolved Minor
November 28, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue with Audio and Video dropping out for some users. We are currently investigating this issue and will provide an update soon. If you are experiencing problems with your Audio and Video on Gather please report this issue here: https://support.gather.town/hc/en-us
Components affected
Gather US East
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/28/2023 08:27PM

This issue with Audio and Video dropping has now been resolved. Please refresh Gather. If you are still having issues please let us know by sending a ticket to https://support.gather.town/hc/en-us

MONITORING over 1 year ago - at 11/28/2023 04:52PM

We have spotted the cause for the audio and video issues and we believe the issue is now resolved. We are now monitoring this issue. If you are still experiencing issues with Audio and Video please send a report to our Support team here: https://support.gather.town/hc/en-us

INVESTIGATING over 1 year ago - at 11/28/2023 04:45PM

We have identified an issue with Audio and Video dropping out for some users. We are currently investigating this issue and will provide an update soon. If you are experiencing problems with your Audio and Video on Gather please report this issue here: https://support.gather.town/hc/en-us

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