Outage in Gather

Robotic, delayed, or sped-up audio

Resolved Major
February 20, 2024 - Started 10 months ago - Lasted 14 days
Official incident page

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Outage Details

We're aware of some customers experiencing robotic, delayed, or sped-up audio when in a meeting with others. We're currently investigating this issue. We appreciate your patience as we work to get to the bottom of this.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/06/2024 03:46AM

This issue is resolved.

MONITORING 10 months ago - at 02/27/2024 07:34PM

We believe we've identified the root cause for this issue and have implemented a fix. Please refresh Gather and report any additional issues to us.

INVESTIGATING 10 months ago - at 02/22/2024 08:14PM

We've identified that this is related to Enhanced Background Noise Reduction, and as a workaround, our customers who experience this issue can move to Standard Background Noise Reduction while we continue to investigate the cause.

INVESTIGATING 10 months ago - at 02/20/2024 08:33PM

We're aware of some customers experiencing robotic, delayed, or sped-up audio when in a meeting with others. We're currently investigating this issue. We appreciate your patience as we work to get to the bottom of this.

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