Outage in GBG

Service Disruption - Loqate – Account Section

Resolved Major
January 02, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

GBG support teams are investigating an issue with Account Section, which may be preventing customers from topping up accounts. Investigation is ongoing to resolve this as soon as possible but if you are affected by this, please contact GBG Customer Support.
Components affected
GBG Account Section
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/02/2025 11:35AM

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 09:00 - 11:24 GMT 02/01/2025

IDENTIFIED about 2 months ago - at 01/02/2025 10:12AM

GBG support teams are investigating an issue with Account Section, which may be preventing customers from topping up accounts.

Investigation is ongoing to resolve this as soon as possible but if you are affected by this, please contact GBG Customer Support.

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