Service Disruption - ProID Portal V1 and V2

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The root cause for this incident appears to be related to a change in credentials for ProID v2 customers. This change led to increased errors and traffic volumes and system errors, particularly HTTP 400 errors, which impacted the verification process for ProID v1 and v2 customers. The rollback of these changes eventually resolved the issue.

The incident duration was between 09:49 GMT approx 26/03/2025 – 08:40 GMT approx 28/03/2025

The team have been focused today on resolving the ongoing service issue.

I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. Unfortunately we are still unable to give an estimated fix time and date at this time

We will update you at 09:30AM GMT 28/03/25 or as soon as the issue is resolved.

Thank you for your continued patience.

Customer Operations Director

The team have been focused today on resolving the ongoing service issue.

I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. Unfortunately we are still unable to give an estimated fix time and date at this time

We will update you at 18:30PM GMT 27/03/25 or as soon as the issue is resolved.

Thank you for your continued patience.

Customer Operations Director

To our customers that continue to be affected by the ongoing service issue, we would again like to apologise.

We continue to treat this matter as our top priority and hope to have good news shortly. Unfortunately we are still unable to give an estimated fix date and time at this point

We will update you at 15:30PM GMT 27/03/25 or as soon as we have resolved the issue.

Thank you for your continued patience.

To our customers that continue to be affected by the ongoing service issue, I would again like to apologise.

We continue to treat this matter as our top priority and hope to have good news shortly. Unfortunately we are still unable to give an estimated fix date and time at this point

We will update you at 12:30PM GMT 27/03/25 or as soon as we have resolved the issue.

Thank you for your continued patience.

The incident has been escalated internally and we are continuing to work on a fix for this issue.

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.