Service Incident for - GBG ID3global - Colombia ID 1 (0431)

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 19/01/2026 approx. 15:50 GMT– 28/01/2026 approx. 06:30 GMT

Our internal teams are continuing to work with our supplier to ensure the stability of the service,

We are sorry for the length of time the issue is taking to resolve and the inconvenience caused.

We will update you as soon as the issue is resolved.

Thank you for your continued patience.

The team have been focused on resolving the ongoing service issue.

We are sorry for the length of time the issue is taking to resolve and the inconvenience caused.

We will update you as soon as the issue is resolved.

Thank you for your continued patience.

The team have been focused today on resolving the ongoing service issue.

I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. We are still unable to give an estimated fix time and date at this time

Thank you for your continued patience.

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.