Outage in GBG

Service Incident for GBG GO Platform - Data Verification - Colombia: Single match, Data Verification (Dual Match) - Colombia: Dual match

Resolved Minor

January 26, 2026 - Started 4 days ago - Lasted 2 days
Official incident page

Incident Report

We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 01/28/2026 05:48PM

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 19/01/2026 approx. 15:50 GMT– 28/01/2026 approx. 06:30 GMT

Our internal teams are continuing to work with our supplier to ensure the stability of the service.

INVESTIGATING 3 days ago - at 01/27/2026 12:42PM

The team have been focused today on resolving the ongoing service issue.

I’m sorry for the length of time the issue is taking to resolve and the inconvenience caused. We are still unable to give an estimated fix time and date at this time

Thank you for your continued patience.

INVESTIGATING 4 days ago - at 01/26/2026 12:16PM

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