Outage in GBG
Service Incident for - Loqate - Verify, Phone Verification
Resolved MajorIncident Report
Summary AI Generated
GBG's Loqate Verify and Phone Verification services experienced a major service disruption that prevented users from accessing these components. The incident lasted 25 minutes, starting at 17:30 BST and being resolved by 18:55 BST on April 24, 2026. Service was fully restored and the team committed to conducting a root cause analysis to prevent future occurrences.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 04/24/2026 06:10PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 24/04/2026 17:30 BST
Incident Resolution Time: 24/04/2026 18:55 BST
INVESTIGATING
about 3 hours ago - at 04/24/2026 05:46PM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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