Outage in GBG
Service Incident for ID3global - US Identity (0388)
Resolved MajorIncident Report
Summary AI Generated
GBG's ID3global US Identity service (0388) experienced a major service disruption for 3.3 hours on April 21, 2026, from 11:21 BST to 14:01 BST. The incident prevented users from accessing the identity verification service, impacting business operations. The service was fully restored with no further errors reported by 16:05 BST.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG US Identity (0388)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/21/2026 03:05PM
We are pleased to confirm we are no longer seeing any errors with this service. Should you have any further queries regarding this, please contact the GBG helpdesk.
Incident Start Time: 21/04/2026 11:21 BST
Incident Resolution Time: 21/04/2026 14:01
IDENTIFIED
3 days ago - at 04/21/2026 11:50AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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