Outage in GBG
Service Incident - GreenID - DVS - SA Birth, Marriage and Change of Name Certificates
Resolved MajorIncident Report
Summary AI Generated
GBG's GreenID service experienced a major disruption affecting the Document Verification Service (DVS) for South Australia Birth, Marriage and Change of Name Certificates. The outage prevented users from accessing these certificate verification services, impacting business operations. The incident lasted 4.6 hours from 12:35 AM to 11:27 AM AEST on April 21, 2026, and has been resolved.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Document/s Affected - SA BDM
Components affected
GBG DVS - SA Birth, Marriage and Change of Name CertificatesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/21/2026 03:31AM
Document/s Affected
SA Birth, Marriage and Change of Name Certificates
Start Date and Time
21 April 2026 — 12:35AM AEST
End Date and Time
21 April 2026 — 11:27AM AEST
INVESTIGATING
4 days ago - at 04/20/2026 10:58PM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Document/s Affected - SA BDM
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