Outage in GBG
Service Incident for - Loqate - Capture V4
Resolved MajorIncident Report
Summary AI Generated
GBG's Loqate Capture V4 service experienced an issue where incorrect or unexpected province/state name values were returned for Australia, Canada, Switzerland, Italy, and New Zealand in API responses. The problem was caused by a recent system change and affected customers retrieving address data for these countries. The incident was resolved by reverting the problematic change, restoring normal service behavior after 2.2 hours.
Capture V4 - Province data display
We are currently investigating an issue affecting province/state name values for the following countries within Capture v4 Retrieve responses: Australia, Canada, Switzerland, Italy, New Zealand
Some customers may see unexpected or incorrect province values returned as part of their results.
Our teams have identified a recent change as the likely trigger, and a change reversion is now underway to restore the expected behaviour. We are treating this as a priority and will provide a further update once the reversion is complete.
We apologise for any inconvenience this may cause and thank you for your patience.
Components affected
GBG Capture V4Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/07/2026 10:15AM
The change reversion has now been completed, and the issue affecting province/state name values within Capture v4 Retrieve responses has been fully resolved.
We have confirmed that service behaviour has returned to normal and are continuing to monitor to ensure ongoing stability.
We apologise for the impact this may have had on your operations, and thank you for your patience whilst we worked to resolve this.
Incident Start Time: 02/04/2026 16:00 BST
Incident Resolution Time: 07/04/2026 10:58 BST
INVESTIGATING
10 days ago - at 04/07/2026 08:05AM
Capture V4 - Province data display
We are currently investigating an issue affecting province/state name values for the following countries within Capture v4 Retrieve responses: Australia, Canada, Switzerland, Italy, New Zealand
Some customers may see unexpected or incorrect province values returned as part of their results.
Our teams have identified a recent change as the likely trigger, and a change reversion is now underway to restore the expected behaviour. We are treating this as a priority and will provide a further update once the reversion is complete.
We apologise for any inconvenience this may cause and thank you for your patience.
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